Cognito Software Limited
Integrated Solutions for Solicitors
Cognito Software: Inspired by and originally developed with a progressive partnership of solicitors, Cognito Software has been supplying specialised software to the legal profession since 1991.
APR
16th
Client and Support Services
Cognito Software applications serve the legal practice by:
Emulating the business environment and processes
Ensuring conformance with rules and quality standards
Enhancing efficiency and productivity
Through a range of comprehensive support and maintenance services, our staff is committed to building relationships by maximising productivity and efficiency.
Support Services
To ensure that you receive the maximum benefit from your Cognito system, we provide:
- Unlimited telephone support during office hours.
- Ongoing version updates driven by continual product development.
- Refresher training to ensure that you get the best out of Cognito.
- Comprehensive user documentation for your system access needs.
- Remote or onsite diagnosis and resolution as appropriate.
Consultancy and Training
Training is vital to the successful installation of any system and its subsequent use.
Our trainers bring a wealth of extensive knowledge of the products and experience of matching their functionality to client needs.
Every training course run by Cognito is tailored to your specific needs. We offer training at clients premises using actual client data for realism in training.
Account Management
Following the delivery of products and services, your Account Manager remains committed to ensuring that you have a fulfilling experience with Cognito Software and receive value for money.
Project Management
For the commissioning of any Cognito Software system, our Project Managers possess an understanding of hardware requirements, networking and managed solutions provision.
User Forum
An opportunity to share and discuss your Cognito experience. We are always keen to improve our products and services and welcome your views.
'Quality Training'
'Quality Service Support'
'First source for IT advice and support'
Law Society 2007 Software Solutions Guide
Customer Satisfaction Reseach



