Cognito Software: Inspired by and originally developed with a progressive partnership of solicitors, Cognito Software has been supplying specialised software to the legal profession since 1991.

Client and Support Services

Cognito Software applications serve the legal practice by:

Integrated Solutions  >  Emulating the business environment and processes
 >  Ensuring conformance with rules and quality standards
 >  Enhancing efficiency and productivity

Through a range of comprehensive support and maintenance services, our staff is committed to building relationships by maximising productivity and efficiency.

Support Services

To ensure that you receive the maximum benefit from your Cognito system, we provide:

  • Unlimited telephone support during office hours.
  • Ongoing version updates driven by continual product development.
  • Refresher training to ensure that you get the best out of Cognito.
  • Comprehensive user documentation for your system access needs.
  • Remote or onsite diagnosis and resolution as appropriate.

Consultancy and Training

Training is vital to the successful installation of any system and its subsequent use.

Our trainers bring a wealth of extensive knowledge of the products and experience of matching their functionality to client needs.

Every training course run by Cognito is tailored to your specific needs. We offer training at clients premises using actual client data for realism in training.

Account Management

Following the delivery of products and services, your Account Manager remains committed to ensuring that you have a fulfilling experience with Cognito Software and receive value for money.

Project Management

For the commissioning of any Cognito Software system, our Project Managers possess an understanding of hardware requirements, networking and managed solutions provision.

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